FRIO COLD STORAGE PRIVACY POLICY
Frio Cold Storage respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. The Privacy Policy forms part of our agreement with you. This policy may be amended from time to time to accommodate changes in our business or legal requirements.
What is the Protection of Personal Information Act?
The Protection of Personal Information Act 4 of 2013 (“the POPIA”) was enacted in November 2013 to enhance the constitutional right to privacy that we all enjoy and to ensure the safeguarding of personal information processed by public and private bodies.
Your Personal Information as defined by the POPIA:
“Personal Information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including, but not limited to:
(a) Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person;
(b) Information relating to the education or the medical, financial, criminal, or employment history of the person;
(c) Any identifying number, symbol, email address, physical address, telephone number, location information, online identifier, or other particular assignment to the person;
(d) Biometric information of the person;
(e) The personal opinions, views, or preferences of the person;
(f) Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
(g) The views or opinions of another individual about the person; and
(h) The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
Acceptance
You acknowledge and accept all the terms of this policy when accessing the website to order a product or request our services.
If you do not agree with this privacy notice or are concerned about any aspect as it relates to your personal information, please do not continue to use Frio Cold Storage’s website or any services offered by us.
Who You Are Sharing Your Information With
Frio Cold Storage is a group of companies. For this document, we will refer to Frio Cold Storage.
What Information We Collect
We may collect the following types of Personal Information:
- Information necessary when you use any of our products or services.
- Information you supply when providing services to us, if this involves personal information.
- Information provided when you apply for a job with us.
- Information arising from your relationship with our clients.
- Information collected from or shared with third parties.
- Information provided when you use our online services.
- Information you provide when contacting us with queries.
- Voluntarily provided information.
- Information from other sources.
- Responses to surveys conducted by us.
- Information collected when you use our website. We use cookies to optimise your website experience, but you can opt out.
- CCTV footage, as our facilities are monitored for public safety, crime prevention, and quality control.
We do not collect information about persons under 18 years without the consent of their parents or guardians.
Why We Need Your Personal Information
We may use your Personal Information for the following purposes:
- Providing our products and services to you.
- Processing your orders and transactions.
- Processing payment card details to complete purchases.
- Delivering products ordered online.
- Responding to your queries and comments.
- Sending statements and legal documents.
- Complying with legal obligations.
- Conducting market research, business analysis, and statistical analysis.
- Supporting business operations.
- Employment-related processes.
Sharing of Information
We undertake not to share or further process your personal information unless required by law. We may use trusted suppliers and service providers to assist us, which may involve sharing your information. These parties operate under strict requirements to keep your information secure and confidential and will only use it for the purpose for which it was shared.
Safeguarding of Information
We are committed to protecting your personal information. Our responsibilities include:
- Safeguarding your information in our possession.
- Utilising electronic safeguards such as data encryption and firewalls.
- Restricting access to information to employees who need it to fulfil their duties.
Access to Information
We commit to confirming the Personal Information we have about you, updating and correcting it as needed, and retaining it no longer than legally required.
If you have any questions or concerns, please feel free to contact us at 021 001 0371